Q&A

What is the videoconferencing quality for calls placed on your network?

What  you  see  for the picture quality on the e-SDN^TM (enlighten^TM Secure Data Network) is TV-like.  You experience immediate connections and none of the latency or tiling that makes most videoconferencing frustrating. 

How secure is the transmission of video, voice, and data on your network?

Our network is completely private.  We do not touch the Internet. Even within our already private network, we build virtual private networks to add another layer of security.  We will work with you to make certain you are comfortable that your transmissions are safe with us.

Can I place calls to locations off your network?   

Yes,  the  e-SDN™  is  a  fully  robust  videoconferencing network.  Simply place the call through our gateway out to another location or  have another location go  through our gateway to call you.  If you initiate the  call,  you  will be  responsible for  whatever telecommunications  costs  are  incurred;  however, there  is  no cost  to  you for incoming calls through the gateway (calls to you from outside our network).

What if I already own videoconferencing equipment?

No problem!  We are very flexible and are  compatible with most equipment.  If  you  do  want to take  advantage of our package solution,  thereby  transferring  the  worry of the equipment and upgrades to us, ask us about trading in your existing equipment. Or,  choose  to  keep  the  existing  gear and add our gear.  This would eliminate the need to move the gear each time.

What does your network provide beyond secure high quality videoconferencing?

Our  networked  broadband  convergence technology allows us to deliver  video,  voice,  data,  and  content  in  full collaboration. You will be able to dial, toll-free, and send data, toll-free,  to all locations on the network.  The e-SDN^TM is a robust network that is  built  for  voice  and video, but allows data to come along for the ride.

How does your network impact my network and phone system?

A  dedicated  T1  line  is  dropped  in  to  provide the bandwidth necessary  for  all  e-SDN^TM operations.  This line does not have to  involve  your  existing  network.  The operation allowing for toll-free phone use is no different  than dropping in a new phone line.  We work with you and your telecom folks to issue numbers to be added to your PBX or Key system.

What exactly are full collaborative capabilities?

Not only can you, through the video call, show  people a document or  presentation, but you can also choose  to allow them access to the  document  and  program. Both  of  you  will  be able to make changes and see the changes happen on the screen.

Can I record the videoconference?

Yes.  Simply plug a VCR into the system and you can record the conference, or do your own video deposition, or record directly to the hard drive depending on your system.

Can I do a conference with multiple sites?

The  capability  exists  to conference  more sites than you could possibly  keep track of (much more than  16 sites), but it might get  confusing  unless  you  are  strictly  broadcasting  from one location out to the others.

What if I want to add additional cameras, microphones or monitors?

OK!  If  you  would  like us to assist, we will help you make those purchases and/or fold them into the price package we offer you.  We  can  accommodate  whatever  it  is you need.

When I connect to someone off the e-SDN^TM will the quality suffer?

Chances are you will see some degradation in the quality because of their system, if they use ISDN, when compared to what you are familiar  with operating  on  the e-SDN^TM. Videoconferencing systems  tend  to  perform  to  the  level  of the lowest bandwidth connection.  It will all depend on the capabilities of the location to which you connect.

How easy is your system to use?

Our system is very easy to use.  If requested, we can train you and your staff.  Simple to follow menus on screen and  a mouse button on your keyboard allow you to dial, connect, control the  eye  of  the  camera,  and  more.  If you prefer the television control  to the computer control, there is also a hand held  remote control. 

What do I do if I have a problem?

We have you covered  24/7.  Remember, help is only  a phone call away.  With  our command  center, we are  generally aware of the problems  that  you  are  experiencing  before  you.   We monitor your  equipment  and  bandwidth  to  help  prevent problems from occurring. 

What is included in the flat monthly fee?

The  price  quote  includes  full  videoconferencing equipment (PictureTel), a T1 line, service, support, equipment upgrades, and unlimited video, voice, and data transmission.

Are special physical facilities required to create a videoconference room?

No.  You  will  be able  to  use  the  equipment  in  boardrooms, classrooms, lecture  halls,  courtrooms  or  any other  location. The  larger  the  setting  or  more complicated  the scenario,  the more  you  will  want  to  consider hooking up additional  cameras and microphones.  We can work with you in all of these scenarios to make certain that you have a successful experience.

Are there any bandwidth or long distance charges?

No!  Your monthly fee includes everything you do on the network including unlimited video, voice, and data.  

All quotes are FREE-OF-CHARGE! If we can't resolve your issue, the call and service are FREE.  For further information regarding our consulting services, or to receive assistance today, please call us toll-free at 1-800-529-5121, or send an e-mail to one of the following accounts: 

Lee Ulrich - Network Technologies   Chad Bigler - Network Engineering Technical Support

lulrich@enlightentech.net cbigler@enlightentech.net IT@enlightentech.net